Appointment Policies
Cancelling an Appointment
Over the last few years, the demand for veterinary care has gone up exponentially and our schedule has become very limited. We’ve noticed an increase in last minute cancellations and no call, no show appointments. If you need to cancel or reschedule your appointment, please call us 24 hours in advance to do so. We will reschedule your pet to the next available appointment that meets their needs and to the best of our ability. Annual exams and vaccines will be rescheduled to our next available, which is often 6-8 weeks out. We greatly appreciate that you call to cancel your appointment as it allows us the opportunity to provide medical care to another pet waiting to be seen.
No Call, No Show Appointments
If you miss an appointment scheduled with us or cancel within 4 hours or less before your scheduled appointment time, a “No Call, No Show” or “Late Cancellation” note will be placed on your account and we will require pre-payment for the exam fee(s) for your next appointment. The pre-payment must be made when rescheduling the missed appointment, or when scheduling a new appointment for any other pets from your household. We cannot reschedule the appointment without the pre-payment.
If you miss your next appointment scheduled with us, your pre-payment will then be processed as a non-refundable missed appointment fee and will not be applied towards an appointment in the future. Habitual no call, no show clients may be asked to pre-pay for all appointments going forward.
New Client Appointments
For new clients who wish to book an appointment with us, we do require a pre-payment equal to the office visit fee(s) be placed on your account when booking your first appointment. If booking to establish care or a routine wellness exam, the fee will be our regular office fee.
We do our best to help with non-client emergencies as our daily schedule allows. If you are needing to book an urgent, sick, or emergency visit, you will be required to pre-pay for a non-client exam fee. You will not be considered a Brewer Vet client until you bring your pet in for a routine wellness exam.
As a new client, if you do not show up for your scheduled appointment, the pre-payment will be processed as a no show fee and you will be required to place another pre-payment on your account before we can reschedule or book another appointment.
Payment
Payment for your pet’s appointment is due at time of service. We are happy to provide estimates for care at any time and do our best to work within a client’s budget. We also acknowledge that emergencies and extenuating circumstances do come up, so please discuss any financial concerns with our staff before your appointment and we will work with you to the best of our ability.
We have a code of conduct in place for both our staff and our clients to make sure that we are providing the best possible care for all pets with compassion, respect, and professionalism. Please click the following link to see the code of conduct we ask our staff and our clients to adhere to.